About ITS
Introduction | |
The IT Services department of the CITS offers a wide range of services, from the provision of high-quality IT equipment and industry-standard software, through support and advice in the use of IT in various University-related activities. The ITS department, among its major role, is primarily responsible for the setting up and management of the University local area network infrastructure, administration of a server farm and campus-wide Internet access. In line with its functions it is also involved in the training of University staff on IT related issues and provide professional certification courses for outreach skills programs. | |
The core activities of the IT Services department include:
End-User Support to University staff and students:
- Integrated help-desk service for attending end-users request on fault reports, IT related troubleshooting, spare parts management on day-to-day basis;
- Installation, configuration and in-house maintenance of computer hardware and software
- Network troubleshooting and configuration
- End user training and advice
- Assembly of PCs and commissioning of IT equipment
Management and servicing of Computer Labs for students
Network management and Systems administration - Responsible for the setting up, enhancement and management of the local area network
University Web Site development and Maintenance
Procurement of IT related equipment and services
University wide Internet access facilities
Video Conferencing facilities
Training for IT Professional Certification courses
IT skills programs
IT consultancy